PAYMENT POLICIES All custom wigs must be paid in FULL through either our website, cash, cash app, or Apple Pay. Custom wigs include can any wig on our website that is marked SOLD but you would like remade, wigs that require dye services, or if you would like to buy a wig style that is NOT on our website. DM me to start a custom consultation.

All pre-styled ready to ship/deliver wigs must be paid in FULL through our website, cash app, cash, Apple Pay. I have the RIGHT to hold your wig if you cannot meet the payment minimum by the pickup/delivery time. Placing a wig order through the website will guarantee the wig is yours.

I CANNOT keep a wig on hold. Any and all wigs that are posted on our website FIRST COME FIRST SERVE the second they are added into the collection. 

Wig prices determine the base price I paid, the wig length, density, and frontal type + services done to the wig. Any service requested must be paid in FULL before/after you purchase. 

CHECKOUT POLICIES Before purchase, you will receive specific checkout instructions. I will not grant refunds if you failed to follow directions.

Only use your LEGAL name to place orders with Ailani Kiara Co. I have the right to cancel any and all orders placed with nicknames, fake names, etc. In the state of Nevada and some other states, it is ILLEGAL to use false information when placing orders ONLINE!

SHIPPING & PROCESSING Shipping and processing will take about 5 -7 business days. Processing a custom wig will take about 2 days. If you are supplying the wig, processing after I receive the wig will take about 2 days. Pre-styled wigs are ready to ship or pickup/delivery same day.

POTENTIAL SERVICE INTERUPTIONS/ UNCONTROLLED EVENTS 
Ailani Kiara Beauty/Collection is not responsible for lost, broken, or stolen items. Many things can factor how long your order takes to get to you such as weather, natural disasters, etc. If you received your order damaged or didn't receive it at all, please contact the shipment carrier, USPS, to file a claim. Please save all packaging materials, the receipt, and all damaged goods before filing a claim. 
  • Check the tracking information.
  • Contact USPS customer service.
  • File a missing mail search request.
  • Consider filing an insurance claim.
  • Keep your receipts, order confirmation number, shipping confirmation email, and tracking information handy.
DOMESTIC/INTERNATIONAL SHIPPING
As of this time, Ailani Kiara Beauty/Collection does not offer international shipping. I ship to all 50 states in the USA.
CHARGEBACK POLICY 
If you file a dispute with your bank regarding a chargeback, you will no longer be able to shop with AilaniKiara Beauty. If you have not received any product, you are subject to a refund, just contact me! 
SHIPMENT CONFIRMATION/ ORDER TRACKING
 You will receive a shipment confirmation email/ text once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

RETURN/REFUND POLICY If you opened any packaging, worn the hair with any kind of glue or adhesive, cut lace, dyed hair, or damaged the product we can NOT accept refunds/returns/exchanges! If you received the wrong order, please leave all the packaging as it was delivered and contact me immediately.